How Can I Contact Support by Phone?
The phone support option is available to Standard and Pro Plan customers. All customers (Lite, Standard, and Pro) can contact the Support Team via email at firstname.lastname@example.org.
For technical questions or queries about functions and features, you can contact our Support Team by phone at +49 (0) 30 311 995 10. Phone support is available from Monday to Friday, 9 a.m. to 6 p.m., excluding holidays. Please keep in mind that the time zone is CET (CEST).
You can reach telephone support by giving your PIN. You can generate a PIN directly in your account. Simply click on the question mark icon and "contact support". A new window will open, and you will receive a temporary PIN. This PIN is valid for 30 minutes and expires after you use it. When prompted, type in your PIN and confirm it by pressing the # key.
You can also find answers to your questions in the Help section of our website. We also offer support and advice in short video tutorials.