The Most Popular Articles in General
- How Do I Cancel My Newsletter2Go Account?
If you wish to cancel your account, please send a brief email to our support team at email@example.com and your account will be deleted immediately. We will also remove you from all our newsletters at this point. It is [...]
- How Do I Get the Newsletter App in My Language?
When registering, you can choose the language settings for your account. If you have mutliple users on one account, each user can set their own language settings. Go to Profile under your account drop-down menu in the right-hand corner of [...]
- When will I be approved for sending?
Since we are also bound by legal requirements and want to protect our customers from misuse of the software by others, we need to review the data before the account approval. That means your personal information serves to verify your identity [...]
- How Can I Contact Support by Phone?
The phone support option is available to Standard and Pro Plan customers. All customers (Lite, Standard, and Pro) can contact the Support Team via email at firstname.lastname@example.org. For technical questions or queries about functions and [...]
- How Do I Change a User's Role?
Once you've set a user's role in your account, it's not currently possible to change their permissions. Here's a quick workaround. Delete the user. Create new user with new [...]
- How Do I Set the Time Zone for My Account and My Campaigns?
You can set your time zone in the profile section under the main profile drop-down. Here you can set your desired time zone. If you're not sure what time zone you are in, simply select the nearest city from the drop-down. You can also [...]
- How can I set up my personal data?
We distinguish between two different information: 1) Profile Those are the information, which you already entered for the registration. These information are for your login and your verification. Besides an Admin Account you can add [...]
- What does Newsletter2Go do better than its competitors?
As an email marketing software provider, we focus on: 1. Providing you with a tool which enables you to design professional emails which can be tailored exactly to your customers' needs and interests. We understand the challenges you face, and [...]
- Why Do I Need to Register With My Company Details if I Only Want to Use the Free Version of Newsletter2Go?
Regardless of the type of account they are using, we require all users to submit company details, including address, website and, if necessary, business license details. Once you've submited company details, we personally go in and check the [...]
- Do All Users From One Company Have to Log in With the Same Account or Is There a Multiuser Solution?
Our software offers a multiuser solution, which enables each of your employees to have separate access and settings. There is usually one main account, and all other users have their own logins and settings, while having access to the same [...]