The Most Popular Articles in Contact Management
- How Do I Insert the Automatic Unsubscribe Link Into an Email?
The automatic unsubscribe link is already included in all of our standard templates. However, you can also insert the link into the email yourself, for example, by linking a certain word or sentence: e.g., "Unsubscribe here." Simply [...]
- How Do I Export a List of Contacts?
You can easily download the data of active and inactive contacts from your contact lists. Select (all) your contacts by email address by ticking the box next to Email. As soon as at least one email address is selected, a small gear icon will [...]
- How Can I Reactivate Unsubscribed Addresses?
You can reactivate unsubscribed addresses by going to Contacts –> Inactive Contacts and then clicking on the Type column. A menu will open up, with the unsubscribe type already prechecked. All you have to do is uncheck the box to [...]
- How do I manually import email contacts?
You can upload your contacts as a csv., xls., xlsx. (Excel) or ods. file. When importing your contacts, you can assign each column with the correct attributes, such as first name, email address, etc. To upload new contacts, go to the [...]
- How Do I Select and Save Contacts to a Segment?
You can select recipients according to the attributes you have set up in your account. Click on the Contacts tab and navigate to Active Contacts. Click on Advanced Search. Here you can select which attributes you want to [...]
- What Is a Contact List?
A contact list is like an address book, one place where your contacts are listed. Segments are subgroups of a contact list. You can have manage multiple contact lists. Each contact list has its own data – its own campaigns, templates and [...]
- Where can I see the bounces and unsubscribes from a particular campaign?
You can see both bounces and unsubscribes in the campaign report. Go to "Reports" --> "Activity" and you will see the relevant recipients under the "Unsubscribers" and "bounces" [...]
- How are bounces managed, and what is the difference between hard and soft bounces?
Hard and soft bounces refer to either a permanent or temporary issue with delivery. If the email address doesn't exist, for example, it will be marked as a hard bounce and blocked from the address book with a bounce symbol. If the [...]
- When importing new contacts, what is the necessary layout for the CSV or Excel file?
In the first row, insert the column headers - e.g. first name, email address, etc.The order of the columns is not important - you can organize these when importing your file. You can decide which attributes should be imported or not by [...]
- Can I Set or Create the Unsubscribe Page Myself?
It is possible to set a specific landing page as the unsubscribe page. After clicking the unsubscribe button, your contacts will be unsubscribed, then they will land on this page. You can do this by editing the unsubscribe link contained in your [...]